Tailored Tidbits – Terms & Conditions (Full Agreement)

These Terms and Conditions govern all services provided by Tailored Tidbits, including charcuterie catering, mobile cart service, prepared food service, and event-based setups. By booking with Tailored Tidbits, you agree to the following Terms.

1. Booking, Deposits & Payments

1.1 Deposit Requirement

A 50% non-refundable deposit is required to secure your event date. No date is reserved until the deposit is received. The deposit secures production time, staffing, and calendar availability.

1.2 Deposit Credit for Qualified Cancellations

If cancellation occurs with proper notice, the deposit may be applied as a credit under the following conditions:

• Valid for 6 months from the original event date

• Must be used within that timeframe

• May be applied toward a new deposit or final balance

• Non-transferable and has no cash value

• Unused credits are forfeited after 6 months

1.3 Final Payment

The remaining balance is due 14 days prior to the event date.

• All payments become non-refundable after this deadline due to procurement and production commitments

• Events booked within 14 days require full payment at booking

1.4 Failure to Pay Final Balance

Failure to remit final payment by the due date will result in enforcement actions outlined in Section 1.5.

1.5 Payment Enforcement, Grace Period & Default

Final payment is due 14 days prior to the scheduled event date and includes a 48-hour grace period.

Grace Period

Payment may be made within 48 hours after the due date without penalty.

Failure to Pay Within Grace Period

If payment is not received:

• Services, preparation, and purchasing may be immediately suspended

• The event may be considered client-cancelled

• All payments made will be retained

• The reserved event date may be released

Reinstatement

Reinstatement is not guaranteed and requires:

• Full payment of outstanding balance

• A $100 reinstatement fee

• Confirmation of availability

Non-Payment Within 7 Days of Event

• Contract is considered fully executed

• Client remains responsible for 100% of total cost

• Tailored Tidbits is not obligated to perform services

Day-of Event Non-Payment

• Vendor reserves the right to refuse service

• No refunds or credits will be issued

Collections

Client agrees to cover reasonable collection costs, legal fees, and administrative expenses associated with unpaid balances.

1.6 Payment Methods

Accepted forms of payment:

• Cash

• Credit/Debit Card

• Zelle

• Venmo

• Bank Transfer

1.7 Processing Fee

A 3.5% convenience fee applies to card and Venmo transactions.

2. Cancellation & Rescheduling

2.1 Client Cancellation

• 30+ days: deposit becomes credit 

• 15–29 days: deposit retained

• 14 days or fewer: full contract amount due and no refunds are given

• 7 days or fewer: considered fully executed, no refunds are given

2.2 Rescheduling

• One reschedule permitted if requested 30+ days in advance

• Requests within 30 days may incur a $100 fee and are not guaranteed

3. Weather Policy

Weather is an inherent risk and does not qualify for cancellation or refund.

• Within 14 days, all payments are non-refundable

• Weather-related cancellations are treated as standard cancellations

4. Force Majeure

If performance is legally or physically impossible due to events beyond control (natural disasters, government orders, etc.), payments will be applied as a rescheduling credit valid for 90 days.

5. Recurring Service Contracts

For ongoing service clients:

• Payment due on agreed billing date

• 48-hour late period, then 5% late fee applies

• Accounts 7 days past due may be suspended

• Continued delinquency may require prepayment or termination

6. Event Requirements & Service Details

6.1 Setup Requirements

Client must provide a safe, level, and accessible setup area with appropriate access for load-in.

6.2 Service Duration

Standard service duration is 2 hours, unless otherwise agreed in writing.

6.3 Custom Requests

All menu and service changes must be finalized 14 days prior to the event.

6.4 Final Headcount

Final guest count is due 14 days prior and cannot be reduced afterward. Increases may be accommodated at Vendor discretion.

6.5 Leftovers & Food Handling

Remaining food will be left with the client. Tailored Tidbits is not responsible for food safety after service concludes.

6.6 Waste Disposal

Tailored Tidbits does not provide trash removal or waste disposal services unless contracted separately.

7. Food Safety, Allergies & Health Compliance

• Food is prepared in a shared kitchen handling common allergens

• Allergen-free environments cannot be guaranteed

• Guests consume at their own risk

• Food must be consumed or refrigerated within 2 hours

Tailored Tidbits is not responsible for foodborne illness after service.

8. Liability

Tailored Tidbits is not liable for damages caused by guests, venue conditions, weather, power outages, or circumstances beyond its control. The client is responsible for maintaining a safe event environment.

9. Equipment Responsibility

Client is responsible for damage, loss, or theft of vendor equipment or décor caused by guests or venue conditions.

10. Photography & Marketing

Vendor may photograph event setups for marketing purposes unless client opts out in writing prior to the event.

11. Procurement Clause

Vendor purchases perishable and specialty items specifically for each event. Once purchased, these items are non-refundable and costs are non-recoverable.

12. Catering & Drop-Off Orders

12.1 Payment

Full payment is required at time of ordering.

12.2 Minimum Notice

A minimum of 5 days notice is required. Rush orders are not guaranteed and may include additional fees.

12.3 Production Commitment

Orders are custom and begin procurement immediately upon confirmation.

12.4 Changes

Changes must be made no later than 5 days prior.

12.5 Cancellations

• 5+ days: credit valid for 3 months

• Under 5 days: non-refundable

12.6 Failure to Accept Order

Unclaimed or refused orders are considered fulfilled with no refunds.

12.7 Rescheduling

• One reschedule request may be accommodated if made 30 or more days prior to the scheduled event date, subject to availability.

• Additional rescheduling requests will incur a 15% rescheduling fee (minimum $100).

• Rescheduled dates are not guaranteed and are subject to Vendor availability. If the requested new date is not available:

  • The original deposit will be retained

  • Any unpaid balance remains due in accordance with the original contract terms

• If a new date is approved, the event will be transferred to the new date and updated payment deadlines and terms will apply, including a new final payment due date.

• All payments remain non-refundable in accordance with this Agreement.

13. Agreement to Terms

By submitting payment or signing a contract, Client acknowledges and agrees to these Terms.

14. Contact Information

Tailored Tidbits
Email: tailoredtidbitscart@gmail.com
Phone: (530) 955-1211