Tailored Tidbits – Terms & Conditions (Full Agreement)

These Terms and Conditions govern all services provided by Tailored Tidbits, including charcuterie catering, mobile cart service, prepared food service, and event-based setups. By booking with Tailored Tidbits, you agree to these Terms.

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1. Booking, Deposits & Payments

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1.1 Deposit Requirement​

A 50% non-refundable deposit is required to secure your event date. No date is guaranteed until the deposit is received. The deposit reserves production time, staffing, and calendar availability.

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1.2 Deposit Credit for Qualified Cancellations

If you cancel with proper notice, your deposit may be credited toward a future event under the following conditions:

• Credit is valid for 6 months from the original event date

• The new event must be confirmed within that 6-month period

• Credit may be applied to a new deposit or final balance

• Credits have no cash value and are non-transferable

• Unused credit is forfeited after 6 months

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1.3 Final Payment

The remaining balance is due 14 days prior to the event date. All payments become non-refundable once this deadline has passed, as procurement and production begin immediately.

Bookings made within 14 days of the event require full payment at the time of booking.

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1.4 Failure to Pay Final Balance

If final payment is not received by the 14-day deadline:

• Tailored Tidbits reserves the right to pause all services and preparation

• The event may be considered client-cancelled

• All payments made are retained

• Reinstatement is not guaranteed and must be paid in full immediately if accepted

• Tailored Tidbits is under no obligation to perform services for unpaid balances.

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1.5 Payment Methods

Tailored Tidbits accepts:

• Cash

• Credit or Debit Card

• Zelle

• Venmo

• Bank Transfer

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1.6 Processing Fee

A 3.5% convenience fee applies to card and Venmo transactions.

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2. Cancellation & Rescheduling

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2.1 Client Cancellation​

Cancellations made:

• 30 days or more before the event: deposit becomes a credit

• 15 to 29 days before the event: deposit is retained

• 14 days or fewer before the event: full contracted amount is due

• 7 days or fewer before the event: considered a fully executed contract

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2.2 Rescheduling

One date change may be permitted if requested 30 days or more prior to the event, subject to availability.

Requests inside 30 days may incur a $100 rescheduling fee and are not guaranteed.

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3. Weather Policy

Weather is considered an inherent risk when planning an event and does not constitute grounds for cancellation.

Once within 14 days of the event, all payments are non-refundable.

If a client cancels due to forecasted or actual weather, it is treated as a voluntary cancellation under Section 2.

Tailored Tidbits will make reasonable efforts to adjust service format when possible, but refunds are not issued. Routine or forecasted weather, including rain, wind, heat, or cold, is not considered a Force Majeure event.

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4. Force Majeure

If the event cannot occur due to circumstances that make performance legally or physically impossible, including natural disasters, mandatory evacuations, government restrictions, or utility failures, payments will be applied as a rescheduling credit to be used within 90 days.

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5. Weekly or Recurring Service Contracts

For clients operating under ongoing service agreements:

• Payment is due on the agreed billing date

• Accounts not paid within 48 hours are subject to a 5% late fee

• Late fees are added to the next invoice

• Accounts 7 days past due may result in service suspension until brought current

• Continued delinquency may require prepayment to resume service

• Tailored Tidbits reserves the right to terminate recurring services for accounts that remain delinquent.

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6. Event Requirements & Service Details

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6.1 Setup Requirements

The mobile cart requires a flat, safe, and accessible setup area. Load-in access must be available. Setup typically begins 1 to 2 hours before service.

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6.2 Service Duration

Standard onsite service is 2 hours unless otherwise agreed.

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6.3 Custom Requests

Menu changes must be finalized 14 days prior to the event.

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6.4 Final Headcount Requirement

Final guaranteed guest count is due 14 days prior to the event and cannot be reduced afterward. Increases may be accommodated at the discretion of Tailored Tidbits and may incur additional charges.

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6.5 Leftovers and Food Handling

Remaining food will be left with the client. Tailored Tidbits is not responsible for food safety once service concludes.

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6.6 Waste Disposal

Tailored Tidbits does not provide waste or trash removal unless contracted separately.

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7. Food Safety, Allergies and Health Compliance

Tailored Tidbits operates in a shared commercial kitchen that handles major allergens. An allergen-free environment cannot be guaranteed. Guests consume food at their own risk.

Food must be consumed or refrigerated within 2 hours of service. Tailored Tidbits is not responsible for foodborne illness resulting from improper storage or handling after the event.

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8. Liability and Damages

Tailored Tidbits is not responsible for damages caused by guests, venue conditions, weather, power loss, or environmental hazards outside our control. The client is responsible for maintaining a safe environment.

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9. Equipment Responsibility

If Tailored Tidbits equipment or décor is lost or damaged due to guest or venue negligence, the client is responsible for repair or replacement.

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10. Photography and Marketing

Tailored Tidbits may photograph event setups for marketing purposes. To opt out, the client must notify us in writing before the event.

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11. Procurement Clause

Tailored Tidbits purchases specialty and perishable items specifically for each event. Once ordered, these goods cannot be returned or repurposed and payments are non-recoverable.

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12. Agreement to Terms

By submitting payment or signing your invoice or contract, you acknowledge that you have read, understood, and agree to these Terms.

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13. Catering and Drop-Off Orders

Catering orders that do not include onsite service are considered custom food production orders and are separate from staffed events. These orders are prepared specifically for the client and are subject to the following terms.

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13.1 Full Payment Required at Ordering

Full payment of the quoted amount is required at the time the order is placed. Orders are not confirmed, scheduled, or added to the production calendar until payment is received.

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13.2 Minimum Order Notice

A minimum of 5 days advance notice is required for all catering and drop-off orders to allow for kitchen scheduling, staffing, and product sourcing.

Orders requested within 5 days may be accepted only if approved by Tailored Tidbits. Approval is not guaranteed and may be subject to limited menu availability and additional fees.

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13.3 Production Commitment

Upon confirmation, Tailored Tidbits immediately schedules kitchen time, purchases perishable ingredients, and begins production planning. Because these items are custom and cannot be resold, catering orders are not subject to the event deposit structure. All ordered items are considered commissioned goods.

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13.4 Weather Policy for Catering Orders

Weather does not alter, cancel, or delay catering production. Catering orders are fulfilled as scheduled regardless of weather conditions unless Tailored Tidbits determines that travel is legally or physically unsafe.

Client concerns regarding forecasted weather do not qualify for cancellation or refund.

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13.5 Order Changes

All changes to menu items, quantities, or delivery details must be requested no later than 5 days prior to the scheduled pickup or delivery date. Changes requested after this time may not be accommodated.

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13.6 Cancellations

Cancellations made more than 5 days prior to the scheduled date may receive a one-time credit valid for 3 months.
Cancellations made within 5 days of the order date are non-refundable.

Credits are non-transferable and have no cash value.

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13.7 Failure to Pick Up or Accept Delivery

If the client fails to pick up the order or accept delivery at the scheduled time, the order is considered fulfilled. No refunds or credits will be issued.

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13.8 Same-Week and Rush Orders

Orders placed inside the 5-day window are considered rush orders and must be paid in full immediately upon approval. Acceptance of rush orders is at the sole discretion of Tailored Tidbits.

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13.9 Rescheduling of Catering Orders

One rescheduling request may be accommodated if made more than 5 days prior to the scheduled pickup or delivery date and is subject to availability.

Any additional rescheduling requests will incur a rescheduling fee equal to 15% of the original order total, with a minimum fee of $75. This fee must be paid before the new date is confirmed.

Rescheduling requests made within 5 days of the scheduled fulfillment date cannot be guaranteed and may require placement of a new order at current pricing.

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14. Contact Information:​

Tailored Tidbits
Email: tailoredtidbitscart@gmail.com
Phone: (530) 955-1211