TAILORED TIDBITS

TERMS & CONDITIONS | FULL SERVICE AGREEMENT

These Terms and Conditions govern all services provided by Tailored Tidbits, including charcuterie catering, mobile cart services, prepared food service, grazing displays, drop-off catering, and event-based setups.

By signing an agreement, submitting a deposit, or otherwise confirming a booking, the Client acknowledges and agrees to the following terms and conditions.

1. BOOKING, DEPOSITS & PAYMENTS

1.1 Booking Deposit

A 50% non-refundable deposit is required to secure an event date. No date is considered officially reserved until the deposit has been received.

The deposit secures the event date, production time, staffing, planning, and calendar availability. Tailored Tidbits is not obligated to hold dates without a received deposit.

1.2 Long-Term Advance Bookings (More Than 12 Months)

For events booked more than twelve (12) months before the scheduled event date:

• A non-refundable holding deposit equal to 25% of the estimated contract total is required to reserve the date.

• An additional payment is due six (6) months before the event, bringing the total amount paid to 50% of the estimated contract value.

• The remaining balance, including approved additions, guest count adjustments, and service upgrades, is due fourteen (14) calendar days before the event.

Failure to meet scheduled payment deadlines may result in cancellation at Tailored Tidbits' discretion. All payments remain subject to the cancellation and payment terms outlined in this agreement.

1.3 Minimum Booking Commitment & Guest Count

For all catered events, a minimum guaranteed guest count, minimum order quantity, or minimum contract amount must be established and agreed upon in writing by both Tailored Tidbits and the Client before the booking is confirmed.

This minimum commitment establishes the initial contract price and allows Tailored Tidbits to plan food purchasing, preparation, staffing, and production requirements.

The following conditions apply:

• The agreed minimum commitment cannot be reduced after booking.

• The Client remains financially responsible for the agreed minimum, regardless of actual attendance.

• If anticipated attendance exceeds the agreed minimum, additional guests may be accommodated at the applicable per-person or package rate, subject to availability.

• Any applicable minimum food, service, or package charges remain payable regardless of final attendance.

• For events where attendance is unknown or registration is ongoing, an initial minimum must still be agreed upon before the event date is reserved.

The agreed minimum commitment will be documented in the individual event proposal or contract.

1.4 Final Headcount, Menu & Event Confirmation

A final estimated guest count must be provided no later than fourteen (14) calendar days before the scheduled event.

By this deadline, the Client must also finalize:

• Final estimated guest attendance.

• Menu selections and quantities.

• Appetizer and food selections.

• Service style and package details.

• Approved additions or upgrades.

• Relevant allergy and dietary restriction information.

• Special requests and event logistics.

The final invoice will be calculated using the agreed minimum commitment or the final estimated guest count, whichever is greater, along with any approved additions or upgrades.

Once the final count is submitted, reductions will not be accepted. Additional guests requested after the deadline are subject to availability, production capacity, and additional charges.

1.5 Final Payment

The remaining contract balance is due in full fourteen (14) calendar days before the scheduled event date.

This deadline applies to all Tailored Tidbits events, regardless of service type or package.

Final payment must include:

• Remaining contract balance.

• Additional guests or quantities.

• Approved menu additions.

• Service upgrades.

• Applicable travel or additional service fees.

Once the fourteen-day deadline has passed, payments are non-refundable due to finalized purchasing, procurement, staffing, and production commitments.

Events booked within fourteen (14) days of the scheduled event date require full payment at the time of booking.

1.6 Payment Enforcement, Grace Period & Default

A 48-hour grace period applies to payments due under this agreement.

Late Payment Fee

If the required payment is not received within the 48-hour grace period:

• A late fee equal to 5% of the total contracted package price will be applied, regardless of the amount of the outstanding balance or payment installment due.

• The late fee is calculated using the original total contracted package price, not the deposit amount or remaining unpaid balance.

• The late fee becomes part of the total amount owed by the Client.

• Food purchasing, preparation, staffing, and other production activities may be suspended.

• Tailored Tidbits reserves the right to withhold services until the account is paid in full, including applicable fees.

• The event may be considered cancelled by the Client due to non-payment, subject to the cancellation terms of this agreement and applicable law.

• The reserved event date may be released at Tailored Tidbits' discretion.

Continuing Delinquency

If the account remains unpaid, an additional late fee equal to 5% of the original total contracted package price may be assessed for each successive seven-day period the balance remains outstanding, to the extent permitted by applicable law.

Late fees are calculated using the original contracted package price and are not compounded on previously assessed late fees.

Reinstatement

If services have been suspended due to non-payment, reinstatement is not guaranteed and requires:

• Full payment of all outstanding balances and applicable fees.

• A $100 reinstatement fee.

• Confirmation that Tailored Tidbits can still accommodate the event.

Non-Payment Within Seven Days of Event

If payment remains outstanding within seven (7) days of the event, the contract remains binding and the Client remains responsible for 100% of the contracted amount. Tailored Tidbits is not obligated to perform services while payment remains outstanding.

Day-of-Event Non-Payment

Tailored Tidbits reserves the right to refuse or discontinue service if payment obligations have not been met. No refunds or credits will be issued.

Collections

The Client agrees to be responsible for reasonable collection costs and legal fees associated with recovering unpaid balances, to the extent permitted by applicable law.

1.7 Accepted Payment Methods

Tailored Tidbits accepts the following payment methods:

• Cash

• Zelle

• Bank transfer

• Credit or debit card

• Venmo

1.8 Payment Processing Fee

A 3.5% processing or convenience fee may apply to eligible credit card and Venmo transactions where permitted by applicable law.

Any applicable fee will be disclosed to the Client before payment.

2. CANCELLATION & RESCHEDULING

2.1 Client Cancellation

If the Client cancels an event, the following terms apply:

• 30 or more days before the event: The initial deposit may be converted into a credit valid for six (6) months from the original event date.

• 15–29 days before the event: The deposit is retained, and no refund or credit is provided.

• 14 days or fewer before the event: The full contracted amount becomes due, and all payments are non-refundable.

• 7 days or fewer before the event: The contract is considered fully executed, and the Client remains responsible for 100% of the contracted amount.

Any approved cancellation credit:

• Is valid for six (6) months from the original event date.

• Is non-transferable and has no cash value.

• May be applied toward a new booking, subject to availability.

• Is forfeited if not used within the six-month period.

Any unrecoverable procurement costs, specialty orders, or other committed expenses may be deducted from an otherwise applicable credit.

2.2 Rescheduling

One reschedule is permitted if requested at least thirty (30) days before the original event date.

• Rescheduling requests made fewer than thirty (30) days before the event may incur a $100 administrative/rescheduling fee.

• Rescheduling is subject to availability and is not guaranteed.

• Additional rescheduling requests may incur a 15% rescheduling fee, with a $100 minimum.

• Any new event date must be approved by Tailored Tidbits in writing.

• Deposits and payments remain subject to the cancellation and payment terms of this agreement.

If the requested new date is unavailable, the original cancellation terms apply.

Once a new date is approved, updated payment deadlines and event details will be documented.

3. WEATHER POLICY

Weather is an inherent risk associated with outdoor events and does not automatically qualify for cancellation, refunds, or credits.

The Client is responsible for providing an appropriate covered or sheltered area when weather conditions could affect food safety, equipment, or service.

Tailored Tidbits reserves the right to modify, relocate, or suspend service if weather conditions create unsafe or unsuitable working conditions.

Weather-related cancellations initiated by the Client are subject to the standard cancellation policy.

Within fourteen (14) days of the event, all payments are non-refundable.

4. FORCE MAJEURE

Neither party shall be held responsible for failure to perform contractual obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, fires, floods, government restrictions, emergencies, or other extraordinary circumstances that make performance legally or physically impossible.

If Tailored Tidbits cannot perform due to a qualifying force majeure event, payments received will be applied toward a rescheduled event or issued as a rescheduling credit valid for ninety (90) days.

Any non-recoverable costs already incurred may be deducted where applicable.

5. RECURRING SERVICE AGREEMENTS

For recurring catering, delivery, or ongoing service arrangements:

• Payment is due on the agreed billing date.

• A 48-hour grace period applies.

• A 5% late fee based on the total contracted billing package may be assessed after the grace period, where permitted by applicable law.

• Additional late fees may apply for each successive seven-day period the account remains unpaid, subject to applicable law.

• Accounts more than seven (7) days past due may be suspended.

• Continued delinquency may result in termination of recurring services or referral for collections.

Tailored Tidbits reserves the right to require prepayment for future services following repeated late payments.

6. EVENT REQUIREMENTS & SERVICE DETAILS

6.1 Setup Requirements & Venue Access

The Client is responsible for providing:

• A safe, level, and accessible setup location.

• Adequate space for catering equipment, displays, carts, and staff.

• Reasonable access for loading, unloading, and setup.

• Any required parking, loading-zone access, or venue permissions.

• Electricity, water, or other utilities when required and agreed upon.

The Client must notify Tailored Tidbits in advance of venue restrictions, access limitations, stairs, long distances from parking, security requirements, or other conditions that may affect setup or service.

Additional labor, equipment, or travel charges may apply when these conditions require additional work.

6.2 Service Duration & Overtime

Standard event service duration is two (2) hours unless otherwise specified in the written proposal or contract.

Any additional service time must be approved in advance and may incur additional staffing and service charges.

Delays caused by the Client, venue, or other vendors do not automatically extend the contracted service period.

6.3 Menu Changes & Custom Requests

All menu selections, quantities, and custom requests must be finalized no later than fourteen (14) calendar days before the event.

Requests made after this deadline are subject to availability and may incur additional charges.

Tailored Tidbits reserves the right to make reasonable substitutions when specific products or ingredients become unavailable. Substitutions will be of comparable quality and value whenever reasonably possible.

6.4 Guest Count & Additional Guests

The agreed minimum booking commitment cannot be reduced after confirmation.

The final estimated headcount is due fourteen (14) calendar days before the event and will be used to determine final food quantities and payment obligations.

Additional guests requested after the final count is submitted are subject to availability, production capacity, and additional charges.

Tailored Tidbits cannot guarantee additional food or accommodations for unreported guests.

6.5 Food Service & Leftovers

Food quantities are planned according to the agreed minimum and final estimated guest count.

Tailored Tidbits does not guarantee that food will remain available beyond the planned quantities or contracted service period.

At the conclusion of service, remaining food may be left with the Client upon request.

Once food is transferred to the Client or left unattended, responsibility for proper handling, storage, refrigeration, and consumption transfers to the Client.

Tailored Tidbits is not responsible for food safety or quality after custody of the food has transferred.

6.6 Waste Disposal

Unless specifically included in the written proposal, Tailored Tidbits does not provide general event trash removal or venue waste disposal.

The Client is responsible for providing appropriate waste receptacles and ensuring the event area is left in accordance with venue requirements.

Tailored Tidbits will remove its own catering equipment, serving materials, and supplies.

6.7 Staffing & Service Limitations

Staffing levels are determined by the contracted service package and anticipated guest count.

Additional staffing or service requirements requested by the Client or venue may result in additional charges.

Tailored Tidbits is not responsible for services outside the scope of the agreed written proposal.

7. FOOD SAFETY, ALLERGIES & HEALTH COMPLIANCE

Food is prepared in a shared commercial kitchen environment where common food allergens may be present.

• An allergen-free preparation environment cannot be guaranteed.

• Cross-contact may occur during food preparation, storage, transportation, and service.

• Clients must communicate known allergies and dietary restrictions before the fourteen-day finalization deadline.

• Special dietary accommodations must be approved in advance and may incur additional fees.

• Tailored Tidbits does not represent itself as an allergen-free or certified gluten-free food provider.

• Any accommodations involving outside food sourcing or specialty preparation must be agreed upon in writing.

Food should be consumed or properly refrigerated within two (2) hours of being removed from temperature control, or sooner when required by applicable food safety guidelines.

Once food is transferred to the Client or left unattended, Tailored Tidbits is not responsible for subsequent food handling, storage, or consumption.

8. LIABILITY & INDEMNIFICATION

Tailored Tidbits will exercise reasonable care in preparing, transporting, and providing contracted services.

Tailored Tidbits is not responsible for damages, injuries, losses, or delays resulting from circumstances beyond its reasonable control, including venue conditions, guest conduct, weather, power outages, or other third-party actions.

The Client is responsible for maintaining a safe event environment and ensuring guests do not misuse catering equipment, displays, or serving materials.

To the extent permitted by law, the Client agrees to be responsible for claims arising from the Client's or guests' negligent or wrongful conduct.

Nothing in this agreement waives liability that cannot legally be waived.

9. EQUIPMENT, DÉCOR & PROPERTY RESPONSIBILITY

All carts, displays, serving pieces, risers, décor, equipment, and other materials supplied by Tailored Tidbits remain the property of Tailored Tidbits unless otherwise agreed in writing.

The Client is responsible for loss, theft, or damage caused by the Client, guests, venue personnel, or other parties during the contracted service period, excluding ordinary wear and tear.

Replacement or repair costs may be charged to the Client.

10. PHOTOGRAPHY & MARKETING

Tailored Tidbits reserves the right to photograph event setups, food displays, and catering presentations for portfolio, website, and social media marketing purposes.

Guest faces, private information, and identifying details will not intentionally be used without appropriate permission.

Clients who prefer that their event not be photographed for marketing purposes must notify Tailored Tidbits in writing before the event.

11. PROCUREMENT & SPECIALTY ORDERS

Tailored Tidbits purchases perishable ingredients, specialty products, and event-specific materials based on the agreed menu, guest count, and contracted services.

Once purchasing or production begins, these expenses may not be recoverable.

Specialty, custom, or non-returnable orders are non-refundable once placed.

Changes, cancellations, or reductions after procurement has begun do not relieve the Client of responsibility for committed costs or the agreed minimum booking amount.

12. CATERING & DROP-OFF ORDERS

12.1 Payment

Full payment is required at the time of ordering unless otherwise agreed in writing.

12.2 Minimum Notice

A minimum of five (5) days' notice is required for standard catering and drop-off orders.

Rush orders are subject to availability and may incur additional fees.

12.3 Production Commitment

Orders are custom-prepared, and procurement and production planning may begin upon confirmation and payment.

12.4 Changes

Menu and quantity changes must be requested no later than five (5) days before the scheduled pickup or delivery date.

Changes are subject to availability and may affect pricing.

12.5 Cancellations

• Five or more days before the order: A credit may be issued, valid for three (3) months.

• Fewer than five days before the order: Payments are non-refundable due to procurement and production commitments.

12.6 Failure to Accept Order

Orders not collected or accepted at the agreed delivery or pickup time are considered fulfilled. No refunds or credits will be issued.

12.7 Rescheduling

One rescheduling request may be accommodated if made thirty (30) or more days before the scheduled date, where applicable to larger contracted orders.

Rescheduling is subject to availability. Additional rescheduling requests may incur a 15% fee, with a $100 minimum.

13. TRAVEL & ADDITIONAL SERVICE FEES

Travel outside the immediate Nevada City service area may incur a travel fee of $0.70 per mile.

Any applicable travel charges will be disclosed in the individual event proposal.

Additional fees may apply for extended service hours, additional staffing, special equipment, unusual venue access requirements, or services not included in the original package.

All additional charges must be communicated to and approved by the Client before they are added to the contracted amount.

14. WRITTEN PROPOSALS & CHANGES TO AGREEMENT

The written proposal, invoice, or event-specific agreement issued by Tailored Tidbits will outline the services, menu, pricing, guest count, service duration, and any event-specific arrangements.

Any additions, changes, or exceptions must be approved in writing by both Tailored Tidbits and the Client.

If an event-specific proposal contains terms that differ from these general Terms and Conditions, the specifically negotiated terms of the signed event proposal will control for that particular event.

Verbal discussions or informal requests do not modify the agreement unless confirmed in writing.

15. AGREEMENT & ACCEPTANCE

By signing an event proposal, submitting a deposit, or otherwise confirming a booking, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.

The Client understands that the agreed minimum booking commitment, payment deadlines, final headcount requirements, cancellation policies, and service limitations are binding.

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TAILORED TIDBITS

Email: tailoredtidbitscart@gmail.com

Phone: (530) 955-1211

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